Biz Articles
Customer Service Basics
Author: Youth 2 Youth.
THE 10 FASTEST WAYS TO DRIVE CUTOMERS AWAY
- A long wait
- The run-around
- Say, "That's not my job"
- Say, "We can't do that"
- Bad-mouthing the company or competition
- Lack of product or service knowledge
- Uncaring customer service person
- Lack of follow-up
- Wrong voice tone
- Inconsistent body language
KEEP YOUR CUSTOMERS COMING BACK
B BEHAVIOUR
A ATTITUDE
C COMMUNICATION
K KNOWLEDGE
THE 10 KEY HABITS OF HIGHLY EFFECTIVE CUSTOMER SERVICE PEOPLE
- Exceed expectations
- Find out how customers want to be treated
- Customer's needs are a priority
- Complaints aren't personal
- Look and act like a professional
- Be understanding
- Keep learning
- Keep teaching
- Smile
- Respect the customer
Extraordinary businesses just do ordinary things extraordinarily well.
GET EXCITED
The first person you sell your product to service to is you. If you're not passionate about the product or service, how are you going to sell it to anyone else? It's not your position, it's your disposition!
CUSTOMERS - FRIENDS YOU HAVEN'T MET YET.